ViaTalk

ViaTalk is one of the best broadband phone companies offering low rates and many unique features compared to that of a standard home phone. The service is available in most states with over 2,000 locations served. ViaTalk is highly regarded, reliable, easy to use and above all cheap. You can be guaranteed to save money when you sign up with ViaTalk.

Features

The ViaTalk broadband phone service is packed full of useful features. Voicemail, Caller ID, call waiting, call forwarding, call return and free calls to anyone else using ViaTalk are all including as standard with any ViaTalk plan. Other notable features include the ability to register your own virtual phone number and add a second phone line or fax line. Businesses may also be able in the option to add a toll free number to their plan.

You can keep track of all inbound and outbound with the online account, where you can also manage all facets of your ViaTalk experience. If you are a frequent traveler then you may also be interested in the ViaTalk softphone, which allows you to place calls over the internet from your computer from anywhere in the world.

Cost

Plan rates vary from $9.95 to $42.95 per month depending on the length of the contract and the number of phone lines requested. Every plan has a one time set up fee of $29.95 and shipping costs will be based on the number of days the customer would like to receive the phone adapter. All of the plans have multiple features included such as voicemail, caller id, speed dial, call waiting, custom call blocking, and 3-way calling. A complete list of their features can be found on the ViaTalk website.

Setting Up

Setting up a broadband phone is a simple 5-minute process with ViaTalk. A phone adapter is mailed to the customer after the order is complete. Once the phone adapter has been unpacked from the box, a touch-tone phone is to be plugged into the adapter. An ethernet cable is then attached from the Ethernet port from the phone adapter to your router. If there are any problems with the set-up, ViaTalk provides pictorial instructions as well as technical support for its customers in the accompanying documentation.

Performance

ViaTalk has sound quality that is excellent on both incoming and outgoing calls. Thanks to high-speed broadband internet you’ll find that the digital call quality offered by ViaTalk provides for crystal clarity compared to your typical analog phone service. Problems with the ViaTalk phone service itself are few and far between.

Customer Service

ViaTalk offers a priority service for an extra $1.99 a month and allows callers to get through to a representative in a shorter amount of time. Support tickets are typically resolved in a short period of time and the company is constantly striving to improve their response times. Customer service can be reached via phone, support ticket, or live chat with a representative at the ViaTalk website.