RingCentral Review

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RingCentral is an innovative product designed to help save offices stress and money. RingCentral offers office, fax, and mobile services. Everything offered by RingCentral is internet based. Companies who switch to RingCentral wind up saving a lot of money because they don’t have to install or maintain expensive phone systems. In addition signing up for this service does not require you to overhaul your whole office system because the system requires no hardware. You can use existing phones or headsets or purchase new ones at minimal cost.

Features

RingCentral offers all of the features you would expect to receive from a regular telephone service. You can get both local and toll free numbers for your business. The voice technology used by RingCentral offers clear audio so that you are never straining to hear anything over static or other disruptions. The Call Controller component allows you to screen calls, answer calls, transfer calls, retrieve voicemails, send faxes, and set up conference calls. You can even communicate with callers via typing that translates in to automated speech. With voicemail you can set up greetings and retrieve messages through your handset or online. The integration with Microsoft Outlook provides voicemail notifications to you immediately. Another handy feature is that calls are logged. That is helpful your business when conducting employee reviews. With faxing, you can send faxes over the internet or from a regular fax machine. Communication between fax machines and email accounts are seamless when you use RingCentral. For employees on the road RingCentral has an app to sync with the iPhone. It is a full service communication system for your entire business. RingCentral even has an automated answering system that your company can use.

Cost

RingCentral offers a variety of plans. Prices for RingCentral services are based off of how many users you have. Essentially this counts any employee with a phone line as well as fax machines and conference phones. The more users you have the better per user rate you receive. Unlimited faxing calling can be had for as little as $20 per user per month. If you want the service for one user the cost is about $50 per month. There are no transfer fees and no contracts. RingCentral offers a free trial as well. Mobile plans and fax specific plans are also available starting at $10 per month.

Setting Up

It is very easy to set up the phone system. If you already have handsets or headsets you do not need to purchase any more. If not you can purchase those or strictly use the internet phone. You can keep the same business numbers so that you don’t run the risk of customers being unable to contact you. You can connect your phones to the internet through a connecting device. Once that is done your landline phone will be connected to the RingCentral line and you can operate in the same manner that you normally do. If you have a bigger business and need help RingCentral can provide that for you. There are no installation fees and no elaborate phone systems that you need to set up.

Performance

The performance of RingCentral is very high. The better your internet service the better the call quality will be. The speed of your internet connection is directly tied to the delivery of calls. With broadband internet you will never have a problem with sound quality. RingCentral offers customer support should there be any issues. In most cases the sound quality will be better than your regular phone service.

Customer Service

RingCentral has excellent customer service. They have a toll free number that is available around the clock. The website offers details about all of their services as well as a detailed FAQ section for each of their services. There are also user guides online as well as a forum where customers can communicate any issue. Questions can also be communicated through email. The support section on the website should answer any concern you might have.