Phone.com Review

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Phone.com bills itself as a virtual office. That title isn’t far off. Phone.com offers excellent phone service for both the office and the home. Rather you have the home or office service you will get a variety of great features. The convenience and cost of the service offered by Phone.com make it an excellent choice for home or business. You don’t have to worry about installing complex phone systems or maintaining a complex network. Phone.com provides you with everything you need to make your experience with them easy and efficient.

Features

The systems offered by Phone.com offer a ton of features. You can make calls directly from your computer or set up an adapter that lets you make calls from a regular telephone. Phone.com will store all of your contacts online in an easy to use address book. You can block, forward, transfer, screen, record, and log calls. Call logging is very handy if you need to reference something you were told in the past or if you need documentation of something. Many companies will like this feature when it comes to tracking communication with customers. Call blocking will ensure that you don’t have to waste time talking to telemarketers or other people you don’t wish to speak with. You can also tag voices so that organizing your calls is easy.

Another neat feature with Phone.com is the ability to have hold music. You can use existing hold music or add your own. There is also voicemail that can be accessed through the internet, email, or your phone. Text messages can also be sent to and from your Phone.com number. Text messaging and email compatibility can alert you when you have new voice messages. Best of all your voicemails can be transcribed to you through a text message. You can also schedule meetings and appointments with ease.

For business purposes Phone.com gives you additional features. This includes conference calling and extensions. Employees can have dedicated lines as well. Faxing, calling queues, and calling directories are among the other business options.

Cost

There are a number of different plans that Phone.com offers. The plans are available in a prince range of $10 to $70 a month. The different plans are based mainly off of the number of minutes included each month. The basic plan gives you one phone number with unlimited extensions. There are no activation fees unless you add a toll free number that stats with 800. Transferring phone numbers is free as well.

The home service is billed between $18 and $20 per month. This includes all of the home features as well as unlimited minutes. A plan for less than $10 per month is available with fewer minutes. There are also promotional offers as well as reward programs. Referring others to Phone.com leads to a credit in your bill.

Setting Up

The system is very easy to set up. You can carry over your number for no charge. You can choose to use a softphone or hard line phone. A softphone is essentially a phone on your computer. All you need is a headset to place a call. Hard phones can be wired to your broadband internet. Once that is done the Phone.com service will be on your hard phone and you can make calls just like you would with a landline. Features are easy to activate and use as well.

Performance

Phone.com is designed to work with broadband internet. As such the performance of your calls will be efficient. Broadband internet operates at high speeds. This translates to call quality that is better than what you would get with regular phone line. The sound is crisp and there is no distortion.

Customer Service

Phone.com has customer service available around the clock. There are several FAQ sections that will answer most questions you have. You can also access user forums to ask and respond to questions. If you don’t get answers there you can call the customer service number or speak with an agent over live chat.