Nextiva Review

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Nextiva is a business VoIP (voice over Internet protocol) service provider that specializes in simplifying business communication. As a leader in cloud-based technologies, Nextiva serves thousands of small and medium-sized businesses scattered across 85 countries. Their goal is to streamline your business telephone system, thereby making it more powerful, while also providing you with a significant competitive advantage—all at a much more budget-friendly price than its competitors.

Features

Nextiva provides custom-tailored business VoIP solutions that support an unlimited number of users. The most basic plan includes unlimited US dialing, professionally prepared greetings, virtual faxing, and even a toll free number. There’s also support for Nextiva’s proprietary Virtual PBX System, an amazing technology that lets you reroute all your business calls directly to your smartphone. This is especially useful for on-the-go professionals.

Nextiva also supplies the phone devices. You can opt for entry-level, three-line phones with Ethernet ports and a monochrome display, or you can choose corporate-level conference phones with full-duplex performance geared for large businesses. Plus Nextiva supports easy web or mobile management, meaning the entire system can be managed from anywhere, and at any time.

Costs

Nextiva’s business-wide solutions range anywhere from $35 to $175 a month, depending on the number of users (8 total) and the functionalities required. However, for additional fees, business owners can add additional lines, as well as customized phones, additional phone numbers, and toll free numbers.

You also have the option of signing up for just one or two particular solutions, such as virtual faxing or an SIP Trunk line. The former ranges from $8.95 to $19.95 a month, while the latter requires a personal quote directly from Nextiva. Keep in mind though that you can save bundles of cash by opting for a larger solution, as the discount for each service will be much higher.

Setting Up

Nextiva purposefully designed their setup process to be as simple as possible. Ideally, you’ll want to opt for a professional installation in regard to setting up wires and terminal connections. After that has been completed, however, you’re tasked with simply logging into Nextiva’s online network and following their detailed instructions.

This entails entering your company information, setting up Caller ID, configuring the maximum number of simultaneous external calls, and entering information pertaining to all your employees. This may same tedious, but it will give you the power later on to track every single call made to or from your business site.

Once your system has been fully calibrated, you and all your employees will have the power to make phone calls through the Internet. This means higher efficiency and reduced costs. You’ll also be able to send and receive faxes, and remotely manage the entire system, including each employee’s access or lack thereof.

Performance

Nextiva’s VoIP services provide optimal performance and usability. Unlike many of their competitors, Nextiva owns and manages its own set of data telecommunications equipment. These switching platforms and data transmissions infrastructure mean that Nextiva is capable of providing extremely fast network speeds at the most affordable price in the country.

In addition, Nextiva strives to be IT friendly by offering enhanced system scalability and interoperability. As your business grows and your calling requirements increase, Nextiva grows with you. They provide you with all the tools and resources to maintain your business advantage, while merely increasing the monthly flat rate. This means you aren’t required to ever pay additional setup or contract fees.

Customer Service

Nextiva has a solid track record for providing first-class customer service. You will be assigned a personal account executive who will use his or her technical expert to ensure your business can easily fulfill its inbound and outbound call and fax needs. Plus Nextiva utilizes a hands-on approach that involves no pesky voice automated systems. Each time you dial into their 24/7 technical support line, you’ll be greeted by a real, live human being.

In case you’d prefer not to use the phone, you also have the option of logging into their website. It includes a ticket system for submitting questions, a comprehensive FAQ guide, and instant access to all their associated installation and help-guide manuals.