Research: 80% Of VoIP Providers Do Not Monitor Service Quality

A survey from Empirix Inc. has revealed that only 20% of VoIP service providers actually have no mechanisms to check the quality of their service. The research found that 80% of VoIP service providers relied only on customer complaints to monitor service quality.

Out of all the companies canvassed, only 20% said that they have currently operating mechanisms where their service is monitored. This comes at a time when VoIP is under increased scrutiny as it starts to move into the mainstream market. Clearly VoIP providers cannot keep up such poor monitoring without damaging their business, even though they expect quality problems to drop for the next 2 years.

“The increasing concern with media quality is no surprise. Any service provider offering VoIP is experiencing dramatic growth in their subscriber base which eventually stresses network bandwidth constraints,” said Empirix Inc’s VP Phil Odence in a statement to the media.