VoIP News talks about some of the call center crime that is going on in India. The truth is that business VoIP features allows for call centers to be set up with at relatively little cost, but security is an issue. So how does a client in, say, North America, make a call center responsible?Continue Reading
Remember the big hoopla around the NSA and wire-tapping in the USA? Well that was for landline and cell phone calls, although there were alegations that the government had given permission for them to also tap VoIP calls. But between encrypted calls and firewalls many commentators thought that government agencies would be unable to tapContinue Reading
Moshe Yudkowsky has a briliant idea regarding email addresses that extends to phone numbers: disposability. I haven’t quite gone as far as he has with email addresses, but I’ve been sketching out a “virtual email” system that could accomplish the same thing, and be used by anyone on any domain, via my web service. TheContinue Reading
I’ve been looking into this subject for quite a while, and for the life of me I couldn’t find an app that would circumvent an ISP set on blocking VoIP traffic. But all this has changed, for finally there is a solution. Friends in the UAE and China, you’ll be interested in this! And ifContinue Reading
Vishing is defined as phishing using VoIP, which is often free or at least inexpensive. What VoIP affords over traditional telephony is the ability to integrate voice data applications, to manage VoIP conversations and manipulate related information. On the plus side, this means that hybrid VoIP-CRM (Customer Relationship Management) tools can be built for businesses.Continue Reading